Serv-e-Go from Somfy lets systems integrators access information, modify settings, and proactively monitor motorized shading systems remotely for convenient customer service.
Published: September 3, 2024 ⋅ Updated: September 5, 2024
DAYTON, NJ August 23, 2024 – Somfy Systems, the global leader for interior window coverings and exterior solar protection, announces the launch of Serv-e-Go, its new web application enabling an unmatched level of service and support for Somfy motorized shading installations when using Zigbee motors.
It is a well-known fact that systems integrators can streamline workflows and increase customer satisfaction by proactively monitoring and managing projects remotely. When using the Somfy TaHoma® switch, which supports as many as 60 Somfy Zigbee motors, Serv-e-Go gives systems integrators valuable real-time insight into projects of all sizes. Highly detailed information including battery level, radio transmission range, shading speed, device status, and alerts offer an unprecedented level of control and visibility. From a single Web-based platform, systems integrators can actively monitor Somfy-powered projects to remotely diagnose and resolve issues, modify settings, execute software updates, and offer guided troubleshooting tips to customers. System downtime is dramatically diminished while customer satisfaction is significantly improved.
“The launch of Serv-e-Go is an exciting development for integrators that further enhances the customer experience with Somfy products. We are proud of our team for continuing to develop outstanding solutions that the market truly needs,” said Amit Parpani, Senior Product Marketing Manager at Somfy North America.
Parpani added, “By leveraging the latest technologies and our Zigbee-based bidirectional ecosystem, Somfy customers can achieve significant efficiencies and enhanced experiences, from product configuration in the factory to system commissioning at home, and through to remote after-sales support.”
Somfy dealers can now access Serv-e-Go via the SomfyPro website or through the Tahoma® pro app. For more information please visit: https://www.somfypro.com/serv-e-go.
Where to See Somfy’s Serv-e-Go and TaHoma® switch at CEDIA Expo 2024
CEDIA Expo attendees can see Serv-e-Go in action at Booth #1732, where it will be integrated with the Somfy TaHoma® switch operating Somfy’s Glydea® ULTRA Zigbee motorized drapery track.
For more information about Somfy, Serv-e-Go and why what’s inside matters most, visit https://www.somfysystems.com/en-us/.
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About Somfy Systems, Inc.
For over 50 years, Somfy has been pioneering innovative motorization and automated solutions for window coverings and exterior shading products. With comfort, ease of use, security, and sustainability in mind, our seamless and connected solutions are designed to help people make the move to living spaces impactful for humans and with a reduced impact on nature. For more information, visit http://www.somfysystems.com.
Media Contact:
Katye McGregor Bennett
KMB Communications
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Publish date : 2024-09-05 09:46:00
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